1,437 claims awaiting signature — 1.25 claims per
customer. The chase is 1,147 conversations, not 1,437.
Authority in place — claims we can progress today
13,806
Includes all 8,766 claims the lender has acknowledged: once a
complaint is acknowledged the Letter of Authority remains in force by law, so those
claims carry authority regardless of signature date.
Claims progressing
13,806
79% of the live book
Acknowledged by lender
8,766
complaint accepted
Live claims
17,411
9,676 customers
Concluded
33,114
closed or resolved
Refreshing authority
1,147 customers
1,437 claims where we are collecting an updated Letter of
Authority — 1.25 claims per customer, so this is 1,147
conversations rather than 1,437. These return to active progression as
each signature lands.
Investment
Agreed investment — £500,000
£456,558 received
91.3% of the agreed £500,000 is in.
£43,442 remains to be drawn. Each investor holds 25% of
Your Claims Expert Limited against a £250,000 commitment.
Investor
Agreed
Invested to date
Left to invest
Funded
RM
£250,000
£228,279
£21,721
91.3%
PC
£250,000
£228,279
£21,721
91.3%
Total
£500,000
£456,558
£43,442
91.3%
The £20,000 received on 31 March 2025 was paid by RM and is recorded as £10,000 to each investor by agreement.
Projected return on today's live pipeline
£
Every figure below recalculates from this
number. The £900 default is drawn from FCA publications
and commission actually recorded on cases in the case-management system.
Gross fee pool — 17,411 live claims
£2,350,485
17,411 live claims × £270
fee per successful claim × 50% expected to succeed =
8,706 successful claims. If every live claim succeeded the
pool would be £4,700,970.
The fee is £270 per successful
claim — an average claim value of £900
with a 30% fee charged to the customer, net of VAT.
£900 × 30% =
£270. Every figure below is built from that
one number, so a different average claim value moves them all proportionally.
Investor
Invested
Capital returned
Profit share
Total return
Multiple
RM
£228,279
£228,279
£359,342
£587,621
2.6×
PC
£228,279
£228,279
£359,342
£587,621
2.6×
Of every £1 of gross customer fee: 15p panel law firm25p RM25p PC35p AG — so on a £2,350,485
pool, the panel law firm retains £352,573 and pays
the 85% balance to Your Claims Expert Limited. Capital is returned to the
investors in full before profit is split.
How the split is calculated
Per £100 of gross customer fee
Amount
Gross customer fee
£100
Retained at source by the panel law firm (15%)
£15
Distributable profit
£85
Adjusted distributable profit — the 15% added back
£100
A Ordinary (AG) — 50% × £100 less the £15
£35
B Ordinary (RM + PC) — 50% × £100
£50
The 15% retained at source is added back before the 50/50
split and then charged wholly to the A Ordinary share, so the
investors' half is calculated on the full gross figure rather than on the
balance. That is why £50 of every £100 — £25 to each
investor — is the B Ordinary entitlement. Deed of Addendum clause 12.3.
Basis. Live claim count is today's figure from the table above.
The fee is an average claim value of £900 at
30% net of VAT. The 50% success rate is a
forecast, not a measurement — only 63 of 59,299 claims have so far reached a final
decision, which is too few to measure a rate from. These are projections on
stated assumptions, not a valuation, a forecast of distributable profit, or a
promise of return. Investment figures are drawn from the company bank account
to 2026-08-13.
Cancellation billing
Cancelled customers who owe a fee
1,292 customers · 2,879 claims · £136,175
Work already carried out on these files is valued at £743,301.
Each customer is offered a discounted full-and-final settlement of
£75 for the first claim + £25 for each further claim (VAT included), which totals £136,175.
1,754 customers billed to date; 1,292 bill(s) open. Payment is by bank transfer only.
Customers who owe a fee
1,292
cancelled after cooling-off; signed agreement on file
Claims billed
2,879
cancelled claims with evidenced work
Total amount — work done
£743,301
itemised at contractual rates, inc. VAT
Discounted settlement total
£136,175
82% below the work value
Customers billed to date
1,754
£186,375 invoiced at the settlement figure
Paid to date
£10,700.08
103 bill(s) settled
Reinstated instead
277
£29,225 of bills withdrawn; claims carry on
Of the 2,283 cancelled customers (5,581 claims):
1,292 customers (2,879 claims) owe a fee: each cancelled after the 14-day cooling-off period, with a signed agreement and dated work on file.
277 customers (621 claims) chose to reinstate their claims instead of paying: their bills are withdrawn and the claims carry on.
39 customers (100 claims, up to £4,097 at the settlement figure) are held for a member of staff before any bill: 23 have a complaint or regulatory flag on file; 6 have disputed the cancellation; 6 are flagged as vulnerable; 5 still have another live claim with us.
504 customers (1,057 claims) will not be billed: 30 (94 claims) cancelled inside the 14-day cooling-off period; 225 (433 claims) had no billable work on the file (or only claims that had already failed); 146 (264 claims) have no signed agreement on file; 9 (15 claims) are deceased; 94 (251 claims) were held for review and have been written off by the firm.
Every bill is withdrawn while we check if the customer tells us they did not ask us to cancel.
Did not sign a renewal Letter of Authority
Customers who stopped co-operating
900 customers · 1,175 claims · up to £74,375
Their lender needed a fresh Letter of Authority and it was never signed, so work stopped on 28 August 2026.
Each is sent a 14-day notice: sign and the claim carries on at no cost, or the agreement ends under paragraph 7(d)
and they are billed for the work already done (valued at £276,012), settled at
£75 for the first claim + £25 for each further claim. 709 notices sent so far; 0 billed after the notice ran out; 0 signed or otherwise resolved.
Of the 2,331 customers (3,579 claims) whose claims closed this way: 900 have billable
work under their agreement and get the notice; 6 are held for a member of staff (they declined with a reason, replied, or are vulnerable or flagged); the rest are not billed (no billable work under their agreement, another
claim still live, a request still open, our requests may not have reached them, or they responded to us and have been written off).
Claims by lender
Lender
Live
Progressing
Acknowledged
Refreshing LOA
Customers
Concluded
Black Horse Ltd
2,238
1,516
606
463
419
3,521
Motonovo Finance
1,395
1,202
909
38
35
2,269
Santander Consumer (UK) plc
1,141
956
733
16
16
1,489
Volkswagen Financial Services (UK) Limited
989
821
684
41
40
2,451
Moneybarn
856
827
722
15
15
690
BMW Financial Services LTD
711
593
442
35
29
1,406
RCI Financial Services LTD
654
553
436
70
44
1,390
PSA Finance UK
620
532
477
9
9
732
brighthouse - administration
606
272
0
0
0
33
Lloyds Banking Group
574
395
167
100
89
812
Advantage Finance
563
512
451
16
16
442
Close Motor Finance Limited
530
461
147
55
40
1,160
Ford Credit Europe
465
364
288
25
25
1,104
Toyota Financial Services (UK) Plc
464
380
212
54
51
1,717
Hyundai Capital UK Ltd
402
355
262
3
3
1,142
FCA Automotive Services UK Ltd
371
245
46
111
88
407
Vauxhall Finance
362
316
166
24
24
1,078
Blue Motor Finance Ltd
303
259
118
10
10
621
Stellantis Financial Services
276
252
219
9
7
306
Northridge Finance
273
257
194
4
4
455
Startline Motor Finance
245
229
175
4
4
481
Honda Finance Europe Plc
212
181
161
8
6
527
Fce Bank Plc
210
194
170
8
8
406
Mercedes Benz Financial Services UK Limited
193
143
93
6
6
467
Barclays Partner Finance
181
158
57
16
16
333
Alphera Financial Services
131
111
79
11
8
720
Moneyway
127
112
78
2
2
224
Specialist Motor Finance Limited
112
98
79
6
6
130
(no funder set)
111
45
0
3
1
300
Audi Finance
100
66
28
7
7
112
Bank of Scotland plc, trading as Capital Bank Vehicle Management