1,522 claims awaiting signature — 1.23 claims per
customer. The chase is 1,234 conversations, not 1,522.
Authority in place — claims we can progress today
14,378
Includes all 9,285 claims the lender has acknowledged: once a
complaint is acknowledged the Letter of Authority remains in force by law, so those
claims carry authority regardless of signature date.
Claims progressing
14,378
79% of the live book
Acknowledged by lender
9,285
complaint accepted
Live claims
18,098
9,927 customers
Concluded
32,821
closed or resolved
Refreshing authority
1,234 customers
1,522 claims where we are collecting an updated Letter of
Authority — 1.23 claims per customer, so this is 1,234
conversations rather than 1,522. These return to active progression as
each signature lands.
Investment
Agreed investment — £500,000
£456,558 received
91.3% of the agreed £500,000 is in.
£43,442 remains to be drawn. Each investor holds 25% of
Your Claims Expert Limited against a £250,000 commitment.
Investor
Agreed
Invested to date
Left to invest
Funded
RM
£250,000
£228,279
£21,721
91.3%
PC
£250,000
£228,279
£21,721
91.3%
Total
£500,000
£456,558
£43,442
91.3%
The £20,000 received on 31 March 2025 was paid by RM and is recorded as £10,000 to each investor by agreement.
Projected return on today's live pipeline
£
Every figure below recalculates from this
number. The £900 default is drawn from FCA publications
and commission actually recorded on cases in the case-management system.
Gross fee pool — 18,098 live claims
£2,443,230
18,098 live claims × £270
fee per successful claim × 50% expected to succeed =
9,049 successful claims. If every live claim succeeded the
pool would be £4,886,460.
The fee is £270 per successful
claim — an average claim value of £900
with a 30% fee charged to the customer, net of VAT.
£900 × 30% =
£270. Every figure below is built from that
one number, so a different average claim value moves them all proportionally.
Investor
Invested
Capital returned
Profit share
Total return
Multiple
RM
£228,279
£228,279
£382,529
£610,808
2.7×
PC
£228,279
£228,279
£382,529
£610,808
2.7×
Of every £1 of gross customer fee: 15p panel law firm25p RM25p PC35p AG — so on a £2,443,230
pool, the panel law firm retains £366,485 and pays
the 85% balance to Your Claims Expert Limited. Capital is returned to the
investors in full before profit is split.
How the split is calculated
Per £100 of gross customer fee
Amount
Gross customer fee
£100
Retained at source by the panel law firm (15%)
£15
Distributable profit
£85
Adjusted distributable profit — the 15% added back
£100
A Ordinary (AG) — 50% × £100 less the £15
£35
B Ordinary (RM + PC) — 50% × £100
£50
The 15% retained at source is added back before the 50/50
split and then charged wholly to the A Ordinary share, so the
investors' half is calculated on the full gross figure rather than on the
balance. That is why £50 of every £100 — £25 to each
investor — is the B Ordinary entitlement. Deed of Addendum clause 12.3.
Basis. Live claim count is today's figure from the table above.
The fee is an average claim value of £900 at
30% net of VAT. The 50% success rate is a
forecast, not a measurement — only 63 of 59,299 claims have so far reached a final
decision, which is too few to measure a rate from. These are projections on
stated assumptions, not a valuation, a forecast of distributable profit, or a
promise of return. Investment figures are drawn from the company bank account
to 2026-08-13.
Cancellation billing
Cancelled customers who owe a fee
1,470 customers · 3,350 claims · £157,250
Work already carried out on these files is valued at £862,430.
Each customer is offered a discounted full-and-final settlement of
£75 for the first claim + £25 for each further claim (VAT included), which totals £157,250.
1,699 customers billed to date; 1,470 bill(s) open. Payment is by bank transfer only.
Customers who owe a fee
1,470
cancelled after cooling-off; signed agreement on file
Claims billed
3,350
cancelled claims with evidenced work
Total amount — work done
£862,430
itemised at contractual rates, inc. VAT
Discounted settlement total
£157,250
82% below the work value
Customers billed to date
1,699
£182,125 invoiced at the settlement figure
Paid to date
£1,725.00
17 bill(s) settled
Reinstated instead
162
£17,500 of bills withdrawn; claims carry on
Of the 2,144 cancelled customers (5,947 claims):
1,470 customers (3,350 claims) owe a fee: each cancelled after the 14-day cooling-off period, with a signed agreement and dated work on file.
162 customers (376 claims) chose to reinstate their claims instead of paying: their bills are withdrawn and the claims carry on.
35 customers (99 claims, up to £3,850 at the settlement figure) are held for a member of staff before any bill: 19 have a complaint or regulatory flag on file; 6 have disputed the cancellation; 6 are flagged as vulnerable; 5 still have another live claim with us.
407 customers (827 claims) will not be billed: 30 (95 claims) cancelled inside the 14-day cooling-off period; 216 (436 claims) had no billable work on the file (or only claims that had already failed); 145 (273 claims) have no signed agreement on file; 9 (15 claims) are deceased; 7 (8 claims) were held for review and have been written off by the firm.
Every bill is withdrawn while we check if the customer tells us they did not ask us to cancel.
Did not sign a renewal Letter of Authority
Customers who stopped co-operating
914 customers · 1,192 claims · up to £75,500
Their lender needed a fresh Letter of Authority and it was never signed, so work stopped on 28 August 2026.
Each is sent a 14-day notice: sign and the claim carries on at no cost, or the agreement ends under paragraph 7(d)
and they are billed for the work already done (valued at £279,929), settled at
£75 for the first claim + £25 for each further claim. 267 notices sent so far; 0 billed after the notice ran out; 0 signed or otherwise resolved.
Of the 2,344 customers (3,596 claims) whose claims closed this way: 914 have billable
work under their agreement and get the notice; the rest are not billed (no billable work under their agreement, another
claim still live, a request still open, our requests may not have reached them, or they responded to us and have been written off).
Claims by lender
Lender
Live
Progressing
Acknowledged
Refreshing LOA
Customers
Concluded
Black Horse Ltd
2,239
1,505
611
472
428
3,522
Motonovo Finance
1,418
1,226
936
33
31
2,319
Santander Consumer (UK) plc
1,182
989
767
18
16
1,501
Volkswagen Financial Services (UK) Limited
1,009
841
709
37
37
2,469
Moneybarn
860
835
731
12
12
692
BMW Financial Services LTD
727
607
458
37
31
1,415
RCI Financial Services LTD
681
581
462
72
45
1,393
PSA Finance UK
644
554
500
11
11
709
brighthouse - administration
606
272
0
0
0
33
Advantage Finance
596
548
485
13
13
409
Lloyds Banking Group
573
391
168
102
91
814
Close Motor Finance Limited
530
467
147
56
41
1,173
Toyota Financial Services (UK) Plc
505
410
235
60
56
1,690
Ford Credit Europe
466
368
291
26
26
1,108
Hyundai Capital UK Ltd
405
359
267
4
4
1,148
FCA Automotive Services UK Ltd
385
247
51
121
94
401
Vauxhall Finance
380
322
177
29
29
1,064
Blue Motor Finance Ltd
300
256
119
9
9
624
Stellantis Financial Services
298
274
239
9
7
288
Oodle Finance
294
264
223
23
22
574
Northridge Finance
276
260
199
5
5
465
Startline Motor Finance
255
238
185
4
4
474
Honda Finance Europe Plc
225
195
175
3
3
527
First Response Finance LTD
219
133
20
76
67
1,023
Fce Bank Plc
218
201
178
8
8
430
Mercedes Benz Financial Services UK Limited
190
142
93
5
5
470
Barclays Partner Finance
179
154
48
19
19
336
Moneyway
133
118
85
2
2
222
Alphera Financial Services
129
111
79
10
7
722
(no funder set)
112
45
0
0
0
299
Specialist Motor Finance Limited
111
98
77
5
5
131
Audi Finance
104
68
31
7
7
113
Bank of Scotland plc, trading as Capital Bank Vehicle Management