1,526 claims awaiting signature — 1.23 claims per
customer. The chase is 1,238 conversations, not 1,526.
Authority in place — claims we can progress today
14,139
Includes all 9,169 claims the lender has acknowledged: once a
complaint is acknowledged the Letter of Authority remains in force by law, so those
claims carry authority regardless of signature date.
Claims progressing
14,139
80% of the live book
Acknowledged by lender
9,169
complaint accepted
Live claims
17,655
9,771 customers
Concluded
33,264
closed or resolved
Refreshing authority
1,238 customers
1,526 claims where we are collecting an updated Letter of
Authority — 1.23 claims per customer, so this is 1,238
conversations rather than 1,526. These return to active progression as
each signature lands.
Investment
Agreed investment — £500,000
£456,558 received
91.3% of the agreed £500,000 is in.
£43,442 remains to be drawn. Each investor holds 25% of
Your Claims Expert Limited against a £250,000 commitment.
Investor
Agreed
Invested to date
Left to invest
Funded
RM
£250,000
£228,279
£21,721
91.3%
PC
£250,000
£228,279
£21,721
91.3%
Total
£500,000
£456,558
£43,442
91.3%
The £20,000 received on 31 March 2025 was paid by RM and is recorded as £10,000 to each investor by agreement.
Projected return on today's live pipeline
£
Every figure below recalculates from this
number. The £900 default is drawn from FCA publications
and commission actually recorded on cases in the case-management system.
Gross fee pool — 17,655 live claims
£2,383,425
17,655 live claims × £270
fee per successful claim × 50% expected to succeed =
8,828 successful claims. If every live claim succeeded the
pool would be £4,766,850.
The fee is £270 per successful
claim — an average claim value of £900
with a 30% fee charged to the customer, net of VAT.
£900 × 30% =
£270. Every figure below is built from that
one number, so a different average claim value moves them all proportionally.
Investor
Invested
Capital returned
Profit share
Total return
Multiple
RM
£228,279
£228,279
£367,577
£595,856
2.6×
PC
£228,279
£228,279
£367,577
£595,856
2.6×
Of every £1 of gross customer fee: 15p panel law firm25p RM25p PC35p AG — so on a £2,383,425
pool, the panel law firm retains £357,514 and pays
the 85% balance to Your Claims Expert Limited. Capital is returned to the
investors in full before profit is split.
How the split is calculated
Per £100 of gross customer fee
Amount
Gross customer fee
£100
Retained at source by the panel law firm (15%)
£15
Distributable profit
£85
Adjusted distributable profit — the 15% added back
£100
A Ordinary (AG) — 50% × £100 less the £15
£35
B Ordinary (RM + PC) — 50% × £100
£50
The 15% retained at source is added back before the 50/50
split and then charged wholly to the A Ordinary share, so the
investors' half is calculated on the full gross figure rather than on the
balance. That is why £50 of every £100 — £25 to each
investor — is the B Ordinary entitlement. Deed of Addendum clause 12.3.
Basis. Live claim count is today's figure from the table above.
The fee is an average claim value of £900 at
30% net of VAT. The 50% success rate is a
forecast, not a measurement — only 63 of 59,299 claims have so far reached a final
decision, which is too few to measure a rate from. These are projections on
stated assumptions, not a valuation, a forecast of distributable profit, or a
promise of return. Investment figures are drawn from the company bank account
to 2026-08-13.
Cancellation billing
Cancelled customers who owe a fee
1,990 customers · 2,597 claims · £207,975
Work already carried out on these files is valued at £1,133,057.
Each customer is offered a discounted full-and-final settlement of
£75 for the first claim + £25 for each further claim (VAT included), which totals £207,975.
930 customers billed to date; 930 bill(s) open. Payment is by bank transfer only.
Customers who owe a fee
1,990
cancelled after cooling-off; signed agreement on file
Claims billed
2,597
cancelled claims with evidenced work
Total amount — work done
£1,133,057
itemised at contractual rates, inc. VAT
Discounted settlement total
£207,975
82% below the work value
Customers billed to date
930
£90,050 invoiced at the settlement figure
Paid to date
£0.00
0 bill(s) settled
Of the 2,126 cancelled customers (6,034 claims):
1,990 customers (2,597 claims) owe a fee: each cancelled after the 14-day cooling-off period, with a signed agreement and dated work on file.
60 customers (148 claims, up to £6,200 at the settlement figure) are held for a member of staff before any bill: 48 have a complaint or regulatory flag on file; 6 have disputed the cancellation; 6 are flagged as vulnerable; 5 still have another live claim with us.
1,006 customers (2,551 claims) will not be billed: 30 (95 claims) cancelled inside the 14-day cooling-off period; 216 (435 claims) had no billable work on the file (or only claims that had already failed); 145 (273 claims) have no signed agreement on file; 9 (15 claims) are deceased; 599 (1,725 claims) were billed before; 7 (8 claims) were held for review and have been written off by the firm.
Every bill is withdrawn while we check if the customer tells us they did not ask us to cancel.
Did not sign a renewal Letter of Authority
Customers who stopped co-operating
917 customers · 1,195 claims · up to £75,725
Their lender needed a fresh Letter of Authority and it was never signed, so work stopped on 28 August 2026.
Each is sent a 14-day notice: sign and the claim carries on at no cost, or the agreement ends under paragraph 7(d)
and they are billed for the work already done (valued at £280,816), settled at
£75 for the first claim + £25 for each further claim. 145 notices sent so far; 0 billed after the notice ran out; 0 signed or otherwise resolved.
Of the 2,346 customers (3,599 claims) whose claims closed this way: 917 have billable
work under their agreement and get the notice; the rest are not billed (no billable work under their agreement, another
claim still live, a request still open, our requests may not have reached them, or they responded to us and have been written off).
Claims by lender
Lender
Live
Progressing
Acknowledged
Refreshing LOA
Customers
Concluded
Black Horse Ltd
2,196
1,481
603
472
428
3,565
Motonovo Finance
1,381
1,213
926
33
31
2,356
Santander Consumer (UK) plc
1,153
976
760
18
16
1,530
Volkswagen Financial Services (UK) Limited
966
807
682
39
39
2,512
Moneybarn
852
831
727
12
12
700
BMW Financial Services LTD
701
593
448
37
31
1,441
RCI Financial Services LTD
664
572
457
72
45
1,410
PSA Finance UK
639
550
498
11
11
714
brighthouse - administration
606
272
0
0
0
33
Advantage Finance
589
545
483
13
13
416
Lloyds Banking Group
559
387
168
102
91
828
Close Motor Finance Limited
519
459
142
56
41
1,184
Toyota Financial Services (UK) Plc
465
387
231
60
56
1,730
Ford Credit Europe
455
363
287
26
26
1,119
Hyundai Capital UK Ltd
400
352
260
4
4
1,153
FCA Automotive Services UK Ltd
376
238
51
121
94
410
Vauxhall Finance
366
317
177
29
29
1,078
Stellantis Financial Services
295
273
239
9
7
291
Blue Motor Finance Ltd
289
252
119
9
9
635
Oodle Finance
289
260
221
23
22
579
Northridge Finance
273
257
198
5
5
468
Startline Motor Finance
247
235
184
4
4
482
Honda Finance Europe Plc
225
195
175
3
3
527
First Response Finance LTD
219
132
20
78
69
1,023
Fce Bank Plc
208
192
172
8
8
440
Mercedes Benz Financial Services UK Limited
181
137
90
5
5
479
Barclays Partner Finance
176
153
47
19
19
339
Alphera Financial Services
124
109
78
10
7
727
Moneyway
124
113
83
2
2
231
(no funder set)
112
45
0
0
0
299
Specialist Motor Finance Limited
108
96
77
5
5
134
Audi Finance
103
67
31
7
7
114
Bank of Scotland plc, trading as Capital Bank Vehicle Management