1,575 claims awaiting signature — 1.28 claims per
customer. The chase is 1,228 conversations, not 1,575.
Authority in place — claims we can progress today
14,068
Includes all 8,959 claims the lender has acknowledged: once a
complaint is acknowledged the Letter of Authority remains in force by law, so those
claims carry authority regardless of signature date.
Claims progressing
14,068
78% of the live book
Acknowledged by lender
8,959
complaint accepted
Live claims
18,009
9,986 customers
Concluded
32,516
closed or resolved
Refreshing authority
1,228 customers
1,575 claims where we are collecting an updated Letter of
Authority — 1.28 claims per customer, so this is 1,228
conversations rather than 1,575. These return to active progression as
each signature lands.
Investment
Agreed investment — £500,000
£456,558 received
91.3% of the agreed £500,000 is in.
£43,442 remains to be drawn. Each investor holds 25% of
Your Claims Expert Limited against a £250,000 commitment.
Investor
Agreed
Invested to date
Left to invest
Funded
RM
£250,000
£228,279
£21,721
91.3%
PC
£250,000
£228,279
£21,721
91.3%
Total
£500,000
£456,558
£43,442
91.3%
The £20,000 received on 31 March 2025 was paid by RM and is recorded as £10,000 to each investor by agreement.
Projected return on today's live pipeline
£
Every figure below recalculates from this
number. The £900 default is drawn from FCA publications
and commission actually recorded on cases in the case-management system.
Gross fee pool — 18,009 live claims
£2,431,215
18,009 live claims × £270
fee per successful claim × 50% expected to succeed =
9,004 successful claims. If every live claim succeeded the
pool would be £4,862,430.
The fee is £270 per successful
claim — an average claim value of £900
with a 30% fee charged to the customer, net of VAT.
£900 × 30% =
£270. Every figure below is built from that
one number, so a different average claim value moves them all proportionally.
Investor
Invested
Capital returned
Profit share
Total return
Multiple
RM
£228,279
£228,279
£379,525
£607,804
2.7×
PC
£228,279
£228,279
£379,525
£607,804
2.7×
Of every £1 of gross customer fee: 15p panel law firm25p RM25p PC35p AG — so on a £2,431,215
pool, the panel law firm retains £364,682 and pays
the 85% balance to Your Claims Expert Limited. Capital is returned to the
investors in full before profit is split.
How the split is calculated
Per £100 of gross customer fee
Amount
Gross customer fee
£100
Retained at source by the panel law firm (15%)
£15
Distributable profit
£85
Adjusted distributable profit — the 15% added back
£100
A Ordinary (AG) — 50% × £100 less the £15
£35
B Ordinary (RM + PC) — 50% × £100
£50
The 15% retained at source is added back before the 50/50
split and then charged wholly to the A Ordinary share, so the
investors' half is calculated on the full gross figure rather than on the
balance. That is why £50 of every £100 — £25 to each
investor — is the B Ordinary entitlement. Deed of Addendum clause 12.3.
Basis. Live claim count is today's figure from the table above.
The fee is an average claim value of £900 at
30% net of VAT. The 50% success rate is a
forecast, not a measurement — only 63 of 59,299 claims have so far reached a final
decision, which is too few to measure a rate from. These are projections on
stated assumptions, not a valuation, a forecast of distributable profit, or a
promise of return. Investment figures are drawn from the company bank account
to 2026-08-13.
Cancellation billing
Cancelled customers who owe a fee
1,274 customers · 2,867 claims · £134,837
Work already carried out on these files is valued at £747,367.
Each customer is offered a discounted full-and-final settlement of
£75 for the first claim + £25 for each further claim (VAT included), which totals £134,837.
1,821 customers billed to date; 1,269 bill(s) open. Payment is by bank transfer only.
Customers who owe a fee
1,274
cancelled after cooling-off; signed agreement on file
Claims billed
2,867
cancelled claims with evidenced work
Total amount — work done
£747,367
itemised at contractual rates, inc. VAT
Discounted settlement total
£134,837
82% below the work value
Customers billed to date
1,821
£193,525 invoiced at the settlement figure
Paid to date
£12,375.08
121 bill(s) settled
Reinstated instead
319
£33,650 of bills withdrawn; claims carry on
Of the 2,313 cancelled customers (5,758 claims):
1,274 customers (2,867 claims) owe a fee: each cancelled after the 14-day cooling-off period, with a signed agreement and dated work on file.
319 customers (714 claims) chose to reinstate their claims instead of paying: their bills are withdrawn and the claims carry on.
47 customers (114 claims, up to £4,772 at the settlement figure) are held for a member of staff before any bill: 25 have a complaint or regulatory flag on file; 6 have disputed the cancellation; 6 are flagged as vulnerable; 5 still have another live claim with us; 2 have an email address that bounces.
558 customers (1,170 claims) will not be billed: 31 (97 claims) cancelled inside the 14-day cooling-off period; 233 (447 claims) had no billable work on the file (or only claims that had already failed); 150 (270 claims) have no signed agreement on file; 9 (15 claims) are deceased; 134 (337 claims) were held for review and have been written off by the firm; 1 for other reasons.
Every bill is withdrawn while we check if the customer tells us they did not ask us to cancel.
Did not sign a renewal Letter of Authority
Customers who stopped co-operating
821 customers · 1,057 claims · up to £67,475
Their lender needed a fresh Letter of Authority and it was never signed, so work stopped on 28 August 2026.
Each is sent a 14-day notice: sign and the claim carries on at no cost, or the agreement ends under paragraph 7(d)
and they are billed for the work already done (valued at £241,985), settled at
£75 for the first claim + £25 for each further claim. 789 notices sent so far; 0 billed after the notice ran out; 0 signed or otherwise resolved.
Of the 2,327 customers (3,568 claims) whose claims closed this way: 821 have billable
work under their agreement and get the notice; 81 are held for a member of staff (they declined with a reason, replied, or are vulnerable or flagged); the rest are not billed (no billable work under their agreement, another
claim still live, a request still open, our requests may not have reached them, or they responded to us and have been written off).
Claims by lender
Lender
Live
Progressing
Acknowledged
Refreshing LOA
Customers
Concluded
Black Horse Ltd
2,236
1,513
606
492
432
3,523
Motonovo Finance
1,390
1,193
916
45
42
2,274
Santander Consumer (UK) plc
1,142
959
733
25
23
1,488
Volkswagen Financial Services (UK) Limited
986
804
681
42
42
2,454
Moneybarn
857
828
722
15
15
689
BMW Financial Services LTD
721
599
446
39
32
1,396
RCI Financial Services LTD
654
552
517
72
46
1,390
PSA Finance UK
614
524
469
9
9
738
brighthouse - administration
606
285
0
0
0
33
Advantage Finance
598
516
426
16
16
407
Lloyds Banking Group
575
399
168
109
97
811
Close Motor Finance Limited
535
467
148
68
50
1,155
Ford Credit Europe
475
370
291
26
26
1,094
Toyota Financial Services (UK) Plc
469
374
210
62
58
1,712
Hyundai Capital UK Ltd
403
355
262
7
6
1,141
FCA Automotive Services UK Ltd
372
244
46
112
88
406
Vauxhall Finance
363
317
168
27
27
1,077
Northridge Finance
334
317
299
20
18
395
Blue Motor Finance Ltd
305
200
0
9
9
619
Oodle Finance
293
161
19
19
18
574
Stellantis Financial Services
274
248
215
12
9
308
First Response Finance LTD
257
153
4
25
23
972
Startline Motor Finance
250
230
178
7
7
476
Honda Finance Europe Plc
212
181
166
8
6
527
Fce Bank Plc
210
193
172
9
9
406
Mercedes Benz Financial Services UK Limited
191
143
108
6
6
469
Moneyway
183
144
79
2
2
168
Barclays Partner Finance
182
158
129
28
28
332
Alphera Financial Services
133
113
79
11
8
718
Specialist Motor Finance Limited
113
99
91
5
5
129
(no funder set)
111
48
0
3
1
300
Secure Trust Bank plc
105
79
47
3
3
230
Bank of Scotland plc, trading as Capital Bank Vehicle Management