1,520 claims awaiting signature — 1.23 claims per
customer. The chase is 1,232 conversations, not 1,520.
Authority in place — claims we can progress today
14,349
Includes all 9,251 claims the lender has acknowledged: once a
complaint is acknowledged the Letter of Authority remains in force by law, so those
claims carry authority regardless of signature date.
Claims progressing
14,349
79% of the live book
Acknowledged by lender
9,251
complaint accepted
Live claims
18,078
9,924 customers
Concluded
32,841
closed or resolved
Refreshing authority
1,232 customers
1,520 claims where we are collecting an updated Letter of
Authority — 1.23 claims per customer, so this is 1,232
conversations rather than 1,520. These return to active progression as
each signature lands.
Investment
Agreed investment — £500,000
£456,558 received
91.3% of the agreed £500,000 is in.
£43,442 remains to be drawn. Each investor holds 25% of
Your Claims Expert Limited against a £250,000 commitment.
Investor
Agreed
Invested to date
Left to invest
Funded
RM
£250,000
£228,279
£21,721
91.3%
PC
£250,000
£228,279
£21,721
91.3%
Total
£500,000
£456,558
£43,442
91.3%
The £20,000 received on 31 March 2025 was paid by RM and is recorded as £10,000 to each investor by agreement.
Projected return on today's live pipeline
£
Every figure below recalculates from this
number. The £900 default is drawn from FCA publications
and commission actually recorded on cases in the case-management system.
Gross fee pool — 18,078 live claims
£2,440,530
18,078 live claims × £270
fee per successful claim × 50% expected to succeed =
9,039 successful claims. If every live claim succeeded the
pool would be £4,881,060.
The fee is £270 per successful
claim — an average claim value of £900
with a 30% fee charged to the customer, net of VAT.
£900 × 30% =
£270. Every figure below is built from that
one number, so a different average claim value moves them all proportionally.
Investor
Invested
Capital returned
Profit share
Total return
Multiple
RM
£228,279
£228,279
£381,854
£610,133
2.7×
PC
£228,279
£228,279
£381,854
£610,133
2.7×
Of every £1 of gross customer fee: 15p panel law firm25p RM25p PC35p AG — so on a £2,440,530
pool, the panel law firm retains £366,080 and pays
the 85% balance to Your Claims Expert Limited. Capital is returned to the
investors in full before profit is split.
How the split is calculated
Per £100 of gross customer fee
Amount
Gross customer fee
£100
Retained at source by the panel law firm (15%)
£15
Distributable profit
£85
Adjusted distributable profit — the 15% added back
£100
A Ordinary (AG) — 50% × £100 less the £15
£35
B Ordinary (RM + PC) — 50% × £100
£50
The 15% retained at source is added back before the 50/50
split and then charged wholly to the A Ordinary share, so the
investors' half is calculated on the full gross figure rather than on the
balance. That is why £50 of every £100 — £25 to each
investor — is the B Ordinary entitlement. Deed of Addendum clause 12.3.
Basis. Live claim count is today's figure from the table above.
The fee is an average claim value of £900 at
30% net of VAT. The 50% success rate is a
forecast, not a measurement — only 63 of 59,299 claims have so far reached a final
decision, which is too few to measure a rate from. These are projections on
stated assumptions, not a valuation, a forecast of distributable profit, or a
promise of return. Investment figures are drawn from the company bank account
to 2026-08-13.
Cancellation billing
Cancelled customers who owe a fee
1,419 customers · 3,216 claims · £151,350
Work already carried out on these files is valued at £830,545.
Each customer is offered a discounted full-and-final settlement of
£75 for the first claim + £25 for each further claim (VAT included), which totals £151,350.
1,733 customers billed to date; 1,415 bill(s) open. Payment is by bank transfer only.
Customers who owe a fee
1,419
cancelled after cooling-off; signed agreement on file
Claims billed
3,216
cancelled claims with evidenced work
Total amount — work done
£830,545
itemised at contractual rates, inc. VAT
Discounted settlement total
£151,350
82% below the work value
Customers billed to date
1,733
£186,225 invoiced at the settlement figure
Paid to date
£6,137.50
56 bill(s) settled
Reinstated instead
205
£22,650 of bills withdrawn; claims carry on
Of the 2,183 cancelled customers (6,027 claims):
1,419 customers (3,216 claims) owe a fee: each cancelled after the 14-day cooling-off period, with a signed agreement and dated work on file.
205 customers (496 claims) chose to reinstate their claims instead of paying: their bills are withdrawn and the claims carry on.
37 customers (101 claims, up to £4,000 at the settlement figure) are held for a member of staff before any bill: 21 have a complaint or regulatory flag on file; 6 have disputed the cancellation; 6 are flagged as vulnerable; 5 still have another live claim with us.
462 customers (994 claims) will not be billed: 30 (95 claims) cancelled inside the 14-day cooling-off period; 218 (446 claims) had no billable work on the file (or only claims that had already failed); 145 (273 claims) have no signed agreement on file; 9 (15 claims) are deceased; 60 (165 claims) were held for review and have been written off by the firm.
Every bill is withdrawn while we check if the customer tells us they did not ask us to cancel.
Did not sign a renewal Letter of Authority
Customers who stopped co-operating
911 customers · 1,188 claims · up to £75,250
Their lender needed a fresh Letter of Authority and it was never signed, so work stopped on 28 August 2026.
Each is sent a 14-day notice: sign and the claim carries on at no cost, or the agreement ends under paragraph 7(d)
and they are billed for the work already done (valued at £278,797), settled at
£75 for the first claim + £25 for each further claim. 371 notices sent so far; 0 billed after the notice ran out; 0 signed or otherwise resolved.
Of the 2,341 customers (3,592 claims) whose claims closed this way: 911 have billable
work under their agreement and get the notice; 1 are held for a member of staff (they declined with a reason, replied, or are vulnerable or flagged); the rest are not billed (no billable work under their agreement, another
claim still live, a request still open, our requests may not have reached them, or they responded to us and have been written off).
Claims by lender
Lender
Live
Progressing
Acknowledged
Refreshing LOA
Customers
Concluded
Black Horse Ltd
2,248
1,511
609
472
428
3,513
Motonovo Finance
1,425
1,234
942
34
32
2,312
Santander Consumer (UK) plc
1,187
992
770
18
16
1,496
Volkswagen Financial Services (UK) Limited
1,015
844
710
37
37
2,463
Moneybarn
861
837
732
12
12
691
BMW Financial Services LTD
724
604
454
37
31
1,418
RCI Financial Services LTD
685
583
462
72
45
1,389
PSA Finance UK
628
538
484
11
11
725
brighthouse - administration
606
272
0
0
0
33
Advantage Finance
596
548
486
13
13
409
Lloyds Banking Group
576
393
168
104
93
811
Close Motor Finance Limited
533
467
147
56
41
1,170
Toyota Financial Services (UK) Plc
500
407
233
59
55
1,695
Ford Credit Europe
472
371
295
26
26
1,102
Hyundai Capital UK Ltd
405
359
267
4
4
1,148
FCA Automotive Services UK Ltd
387
249
51
121
94
399
Vauxhall Finance
369
311
168
29
29
1,075
Blue Motor Finance Ltd
300
256
119
9
9
624
Oodle Finance
294
264
223
23
22
574
Stellantis Financial Services
281
256
220
9
7
305
Northridge Finance
278
262
199
5
5
463
Startline Motor Finance
255
238
185
4
4
474
Honda Finance Europe Plc
225
195
175
3
3
527
Fce Bank Plc
219
202
179
8
8
429
First Response Finance LTD
201
118
19
73
64
1,041
Mercedes Benz Financial Services UK Limited
190
142
93
5
5
470
Barclays Partner Finance
180
156
48
18
18
335
Moneyway
134
119
85
2
2
221
Alphera Financial Services
128
111
79
10
7
723
(no funder set)
112
45
0
0
0
299
Specialist Motor Finance Limited
111
98
77
5
5
131
Audi Finance
104
69
31
7
7
113
Bank of Scotland plc, trading as Capital Bank Vehicle Management