1,445 claims awaiting signature — 1.26 claims per
customer. The chase is 1,149 conversations, not 1,445.
Authority in place — claims we can progress today
14,093
Includes all 8,713 claims the lender has acknowledged: once a
complaint is acknowledged the Letter of Authority remains in force by law, so those
claims carry authority regardless of signature date.
Claims progressing
14,093
78% of the live book
Acknowledged by lender
8,713
complaint accepted
Live claims
17,994
9,974 customers
Concluded
32,531
closed or resolved
Refreshing authority
1,149 customers
1,445 claims where we are collecting an updated Letter of
Authority — 1.26 claims per customer, so this is 1,149
conversations rather than 1,445. These return to active progression as
each signature lands.
Investment
Agreed investment — £500,000
£456,558 received
91.3% of the agreed £500,000 is in.
£43,442 remains to be drawn. Each investor holds 25% of
Your Claims Expert Limited against a £250,000 commitment.
Investor
Agreed
Invested to date
Left to invest
Funded
RM
£250,000
£228,279
£21,721
91.3%
PC
£250,000
£228,279
£21,721
91.3%
Total
£500,000
£456,558
£43,442
91.3%
The £20,000 received on 31 March 2025 was paid by RM and is recorded as £10,000 to each investor by agreement.
Projected return on today's live pipeline
£
Every figure below recalculates from this
number. The £900 default is drawn from FCA publications
and commission actually recorded on cases in the case-management system.
Gross fee pool — 17,994 live claims
£2,429,190
17,994 live claims × £270
fee per successful claim × 50% expected to succeed =
8,997 successful claims. If every live claim succeeded the
pool would be £4,858,380.
The fee is £270 per successful
claim — an average claim value of £900
with a 30% fee charged to the customer, net of VAT.
£900 × 30% =
£270. Every figure below is built from that
one number, so a different average claim value moves them all proportionally.
Investor
Invested
Capital returned
Profit share
Total return
Multiple
RM
£228,279
£228,279
£379,019
£607,298
2.7×
PC
£228,279
£228,279
£379,019
£607,298
2.7×
Of every £1 of gross customer fee: 15p panel law firm25p RM25p PC35p AG — so on a £2,429,190
pool, the panel law firm retains £364,379 and pays
the 85% balance to Your Claims Expert Limited. Capital is returned to the
investors in full before profit is split.
How the split is calculated
Per £100 of gross customer fee
Amount
Gross customer fee
£100
Retained at source by the panel law firm (15%)
£15
Distributable profit
£85
Adjusted distributable profit — the 15% added back
£100
A Ordinary (AG) — 50% × £100 less the £15
£35
B Ordinary (RM + PC) — 50% × £100
£50
The 15% retained at source is added back before the 50/50
split and then charged wholly to the A Ordinary share, so the
investors' half is calculated on the full gross figure rather than on the
balance. That is why £50 of every £100 — £25 to each
investor — is the B Ordinary entitlement. Deed of Addendum clause 12.3.
Basis. Live claim count is today's figure from the table above.
The fee is an average claim value of £900 at
30% net of VAT. The 50% success rate is a
forecast, not a measurement — only 63 of 59,299 claims have so far reached a final
decision, which is too few to measure a rate from. These are projections on
stated assumptions, not a valuation, a forecast of distributable profit, or a
promise of return. Investment figures are drawn from the company bank account
to 2026-08-13.
Cancellation billing
Cancelled customers who owe a fee
1,275 customers · 2,844 claims · £134,325
Work already carried out on these files is valued at £737,396.
Each customer is offered a discounted full-and-final settlement of
£75 for the first claim + £25 for each further claim (VAT included), which totals £134,325.
1,811 customers billed to date; 1,275 bill(s) open. Payment is by bank transfer only.
Customers who owe a fee
1,275
cancelled after cooling-off; signed agreement on file
Claims billed
2,844
cancelled claims with evidenced work
Total amount — work done
£737,396
itemised at contractual rates, inc. VAT
Discounted settlement total
£134,325
82% below the work value
Customers billed to date
1,811
£192,000 invoiced at the settlement figure
Paid to date
£12,375.08
121 bill(s) settled
Reinstated instead
306
£32,200 of bills withdrawn; claims carry on
Of the 2,297 cancelled customers (5,720 claims):
1,275 customers (2,844 claims) owe a fee: each cancelled after the 14-day cooling-off period, with a signed agreement and dated work on file.
306 customers (682 claims) chose to reinstate their claims instead of paying: their bills are withdrawn and the claims carry on.
45 customers (110 claims, up to £4,597 at the settlement figure) are held for a member of staff before any bill: 24 have a complaint or regulatory flag on file; 6 have disputed the cancellation; 6 are flagged as vulnerable; 5 still have another live claim with us; 1 has an email address that bounces.
546 customers (1,135 claims) will not be billed: 31 (97 claims) cancelled inside the 14-day cooling-off period; 233 (447 claims) had no billable work on the file (or only claims that had already failed); 150 (270 claims) have no signed agreement on file; 9 (15 claims) are deceased; 123 (306 claims) were held for review and have been written off by the firm.
Every bill is withdrawn while we check if the customer tells us they did not ask us to cancel.
Did not sign a renewal Letter of Authority
Customers who stopped co-operating
824 customers · 1,060 claims · up to £67,700
Their lender needed a fresh Letter of Authority and it was never signed, so work stopped on 28 August 2026.
Each is sent a 14-day notice: sign and the claim carries on at no cost, or the agreement ends under paragraph 7(d)
and they are billed for the work already done (valued at £249,727), settled at
£75 for the first claim + £25 for each further claim. 740 notices sent so far; 0 billed after the notice ran out; 0 signed or otherwise resolved.
Of the 2,328 customers (3,576 claims) whose claims closed this way: 824 have billable
work under their agreement and get the notice; 80 are held for a member of staff (they declined with a reason, replied, or are vulnerable or flagged); the rest are not billed (no billable work under their agreement, another
claim still live, a request still open, our requests may not have reached them, or they responded to us and have been written off).
Claims by lender
Lender
Live
Progressing
Acknowledged
Refreshing LOA
Customers
Concluded
Black Horse Ltd
2,240
1,514
606
465
421
3,519
Motonovo Finance
1,402
1,205
909
38
35
2,262
Santander Consumer (UK) plc
1,141
956
733
16
16
1,489
Volkswagen Financial Services (UK) Limited
991
810
672
41
41
2,449
Moneybarn
856
827
722
15
15
690
BMW Financial Services LTD
717
598
445
35
29
1,400
RCI Financial Services LTD
650
551
434
70
44
1,394
PSA Finance UK
628
537
481
9
9
724
brighthouse - administration
606
272
0
0
0
33
Advantage Finance
598
524
414
16
16
407
Lloyds Banking Group
574
397
168
99
88
812
Close Motor Finance Limited
535
467
147
57
41
1,155
Toyota Financial Services (UK) Plc
477
382
212
56
53
1,704
Ford Credit Europe
469
364
288
25
25
1,100
Hyundai Capital UK Ltd
403
355
262
3
3
1,141
FCA Automotive Services UK Ltd
372
243
46
113
89
406
Vauxhall Finance
364
318
165
24
24
1,076
Blue Motor Finance Ltd
304
259
118
10
10
620
Oodle Finance
292
160
17
19
18
575
Stellantis Financial Services
277
251
217
9
7
305
Northridge Finance
275
258
194
3
3
453
First Response Finance LTD
248
144
4
24
22
981
Startline Motor Finance
246
229
175
4
4
480
Honda Finance Europe Plc
212
181
161
8
6
527
Fce Bank Plc
211
195
172
8
8
405
Mercedes Benz Financial Services UK Limited
194
142
91
7
7
466
Barclays Partner Finance
182
158
57
16
16
332
Moneyway
182
143
76
2
2
169
Alphera Financial Services
132
112
79
10
7
719
(no funder set)
111
45
0
3
1
300
Specialist Motor Finance Limited
111
97
78
6
6
131
Secure Trust Bank plc
104
79
46
3
3
231
Bank of Scotland plc, trading as Capital Bank Vehicle Management