1,525 claims awaiting signature — 1.23 claims per
customer. The chase is 1,237 conversations, not 1,525.
Authority in place — claims we can progress today
14,232
Includes all 9,269 claims the lender has acknowledged: once a
complaint is acknowledged the Letter of Authority remains in force by law, so those
claims carry authority regardless of signature date.
Claims progressing
14,232
80% of the live book
Acknowledged by lender
9,269
complaint accepted
Live claims
17,739
9,813 customers
Concluded
33,180
closed or resolved
Refreshing authority
1,237 customers
1,525 claims where we are collecting an updated Letter of
Authority — 1.23 claims per customer, so this is 1,237
conversations rather than 1,525. These return to active progression as
each signature lands.
Investment
Agreed investment — £500,000
£456,558 received
91.3% of the agreed £500,000 is in.
£43,442 remains to be drawn. Each investor holds 25% of
Your Claims Expert Limited against a £250,000 commitment.
Investor
Agreed
Invested to date
Left to invest
Funded
RM
£250,000
£228,279
£21,721
91.3%
PC
£250,000
£228,279
£21,721
91.3%
Total
£500,000
£456,558
£43,442
91.3%
The £20,000 received on 31 March 2025 was paid by RM and is recorded as £10,000 to each investor by agreement.
Projected return on today's live pipeline
£
Every figure below recalculates from this
number. The £900 default is drawn from FCA publications
and commission actually recorded on cases in the case-management system.
Gross fee pool — 17,739 live claims
£2,394,765
17,739 live claims × £270
fee per successful claim × 50% expected to succeed =
8,870 successful claims. If every live claim succeeded the
pool would be £4,789,530.
The fee is £270 per successful
claim — an average claim value of £900
with a 30% fee charged to the customer, net of VAT.
£900 × 30% =
£270. Every figure below is built from that
one number, so a different average claim value moves them all proportionally.
Investor
Invested
Capital returned
Profit share
Total return
Multiple
RM
£228,279
£228,279
£370,412
£598,691
2.6×
PC
£228,279
£228,279
£370,412
£598,691
2.6×
Of every £1 of gross customer fee: 15p panel law firm25p RM25p PC35p AG — so on a £2,394,765
pool, the panel law firm retains £359,215 and pays
the 85% balance to Your Claims Expert Limited. Capital is returned to the
investors in full before profit is split.
How the split is calculated
Per £100 of gross customer fee
Amount
Gross customer fee
£100
Retained at source by the panel law firm (15%)
£15
Distributable profit
£85
Adjusted distributable profit — the 15% added back
£100
A Ordinary (AG) — 50% × £100 less the £15
£35
B Ordinary (RM + PC) — 50% × £100
£50
The 15% retained at source is added back before the 50/50
split and then charged wholly to the A Ordinary share, so the
investors' half is calculated on the full gross figure rather than on the
balance. That is why £50 of every £100 — £25 to each
investor — is the B Ordinary entitlement. Deed of Addendum clause 12.3.
Basis. Live claim count is today's figure from the table above.
The fee is an average claim value of £900 at
30% net of VAT. The 50% success rate is a
forecast, not a measurement — only 63 of 59,299 claims have so far reached a final
decision, which is too few to measure a rate from. These are projections on
stated assumptions, not a valuation, a forecast of distributable profit, or a
promise of return. Investment figures are drawn from the company bank account
to 2026-08-13.
Cancellation billing
Cancelled customers who owe a fee
51 customers · 93 claims · £4,875
Work already carried out on these files is valued at £32,222.
Each customer is offered a discounted full-and-final settlement of
£75 for the first claim + £25 for each further claim (VAT included), which totals £4,875.
Billing starts on 30 September 2026 at 10:00 (UK time): the first bills go out then, spread over seven days. Payment is by bank transfer only.
Customers who owe a fee
51
each asked us to cancel, on file
Claims billed
93
cancelled claims with evidenced work
Total amount — work done
£32,222
itemised at contractual rates, inc. VAT
Discounted settlement total
£4,875
85% below the work value
Customers billed to date
0
£0 invoiced at the settlement figure
Paid to date
£0.00
0 bill(s) settled
Of the 2,135 cancelled customers (6,056 claims):
51 customers (93 claims) owe a fee: each gave us their own instruction to cancel, dated before the cancellation, and it is on file.
7 customers (8 claims, up to £550 at the settlement figure) are held for a member of staff before any bill: 7 have a complaint or regulatory flag on file; 1 is flagged as vulnerable.
2,077 customers (5,917 claims) will not be billed: 1,886 (5,524 claims) have no instruction from the customer to cancel on file — the file was closed by our automation or in the old case system, and nobody is billed who did not ask to cancel; 30 (95 claims) cancelled inside the 14-day cooling-off period; 7 (10 claims) had no billable work on the file (or only claims that had already failed); 145 (273 claims) have no signed agreement on file; 9 (15 claims) are deceased.
A customer whose own instruction later comes to light moves into the fee pool on the next daily run.
Did not sign a renewal Letter of Authority
Customers who stopped co-operating
917 customers · 1,195 claims · up to £75,725
Their lender needed a fresh Letter of Authority and it was never signed, so work stopped on 28 August 2026.
Each is sent a 14-day notice: sign and the claim carries on at no cost, or the agreement ends under paragraph 7(d)
and they are billed for the work already done (valued at £280,816), settled at
£75 for the first claim + £25 for each further claim. Notices start on 30 September 2026 at 10:00 (UK time), spread over seven days.
Of the 2,346 customers (3,599 claims) whose claims closed this way: 917 have billable
work under their agreement and get the notice; 41 are held for a member of staff (they declined
with a reason, replied, or are vulnerable or flagged); the rest are not billed (no billable work under their agreement, another
claim still live, a request still open, or our requests may not have reached them).
Claims by lender
Lender
Live
Progressing
Acknowledged
Refreshing LOA
Customers
Concluded
Black Horse Ltd
2,195
1,481
603
472
428
3,566
Motonovo Finance
1,375
1,210
926
33
31
2,362
Santander Consumer (UK) plc
1,153
977
761
18
16
1,530
Volkswagen Financial Services (UK) Limited
978
819
694
39
39
2,500
Moneybarn
851
830
727
12
12
701
BMW Financial Services LTD
701
593
448
37
31
1,441
RCI Financial Services LTD
663
571
456
72
45
1,411
PSA Finance UK
638
549
499
11
11
715
brighthouse - administration
606
272
0
0
0
33
Advantage Finance
589
545
483
13
13
416
Lloyds Banking Group
559
387
168
102
91
828
Close Motor Finance Limited
518
459
142
56
41
1,185
Toyota Financial Services (UK) Plc
465
387
231
60
56
1,730
Ford Credit Europe
455
363
286
26
26
1,119
Hyundai Capital UK Ltd
398
351
260
4
4
1,155
FCA Automotive Services UK Ltd
376
238
51
121
94
410
Vauxhall Finance
366
317
177
29
29
1,078
Stellantis Financial Services
295
273
239
9
7
291
Blue Motor Finance Ltd
289
252
119
9
9
635
Oodle Finance
288
260
221
23
22
580
Northridge Finance
272
256
198
5
5
469
Startline Motor Finance
247
235
184
4
4
482
Honda Finance Europe Plc
225
195
175
3
3
527
First Response Finance LTD
218
131
20
78
69
1,024
Fce Bank Plc
207
191
171
8
8
441
Mercedes Benz Financial Services UK Limited
181
137
90
5
5
479
Moneyway
177
166
135
2
2
178
Barclays Partner Finance
174
151
45
19
19
341
Alphera Financial Services
124
110
78
9
6
727
(no funder set)
112
45
0
0
0
299
Specialist Motor Finance Limited
108
96
77
5
5
134
Audi Finance
103
67
31
7
7
114
Secure Trust Bank plc
100
95
78
3
3
235
Bank of Scotland plc, trading as Capital Bank Vehicle Management