1,463 claims awaiting signature — 1.23 claims per
customer. The chase is 1,185 conversations, not 1,463.
Authority in place — claims we can progress today
14,096
Includes all 9,009 claims the lender has acknowledged: once a
complaint is acknowledged the Letter of Authority remains in force by law, so those
claims carry authority regardless of signature date.
Claims progressing
14,096
80% of the live book
Acknowledged by lender
9,009
complaint accepted
Live claims
17,724
9,749 customers
Concluded
33,206
closed or resolved
Refreshing authority
1,185 customers
1,463 claims where we are collecting an updated Letter of
Authority — 1.23 claims per customer, so this is 1,185
conversations rather than 1,463. These return to active progression as
each signature lands.
Investment
Agreed investment — £500,000
£456,558 received
91.3% of the agreed £500,000 is in.
£43,442 remains to be drawn. Each investor holds 25% of
Your Claims Expert Limited against a £250,000 commitment.
Investor
Agreed
Invested to date
Left to invest
Funded
RM
£250,000
£228,279
£21,721
91.3%
PC
£250,000
£228,279
£21,721
91.3%
Total
£500,000
£456,558
£43,442
91.3%
The £20,000 received on 31 March 2025 was paid by RM and is recorded as £10,000 to each investor by agreement.
Projected return on today's live pipeline
£
Every figure below recalculates from this
number. The £900 default is drawn from FCA publications
and commission actually recorded on cases in the case-management system.
Gross fee pool — 17,724 live claims
£2,392,740
17,724 live claims × £270
fee per successful claim × 50% expected to succeed =
8,862 successful claims. If every live claim succeeded the
pool would be £4,785,480.
The fee is £270 per successful
claim — an average claim value of £900
with a 30% fee charged to the customer, net of VAT.
£900 × 30% =
£270. Every figure below is built from that
one number, so a different average claim value moves them all proportionally.
Investor
Invested
Capital returned
Profit share
Total return
Multiple
RM
£228,279
£228,279
£369,906
£598,185
2.6×
PC
£228,279
£228,279
£369,906
£598,185
2.6×
Of every £1 of gross customer fee: 15p panel law firm25p RM25p PC35p AG — so on a £2,392,740
pool, the panel law firm retains £358,911 and pays
the 85% balance to Your Claims Expert Limited. Capital is returned to the
investors in full before profit is split.
How the split is calculated
Per £100 of gross customer fee
Amount
Gross customer fee
£100
Retained at source by the panel law firm (15%)
£15
Distributable profit
£85
Adjusted distributable profit — the 15% added back
£100
A Ordinary (AG) — 50% × £100 less the £15
£35
B Ordinary (RM + PC) — 50% × £100
£50
The 15% retained at source is added back before the 50/50
split and then charged wholly to the A Ordinary share, so the
investors' half is calculated on the full gross figure rather than on the
balance. That is why £50 of every £100 — £25 to each
investor — is the B Ordinary entitlement. Deed of Addendum clause 12.3.
Basis. Live claim count is today's figure from the table above.
The fee is an average claim value of £900 at
30% net of VAT. The 50% success rate is a
forecast, not a measurement — only 63 of 59,299 claims have so far reached a final
decision, which is too few to measure a rate from. These are projections on
stated assumptions, not a valuation, a forecast of distributable profit, or a
promise of return. Investment figures are drawn from the company bank account
to 2026-08-13.
Cancellation billing
Cancelled customers who owe a fee
1,369 customers · 3,113 claims · £146,275
Work already carried out on these files is valued at £801,322.
Each customer is offered a discounted full-and-final settlement of
£75 for the first claim + £25 for each further claim (VAT included), which totals £146,275.
1,738 customers billed to date; 1,368 bill(s) open. Payment is by bank transfer only.
Customers who owe a fee
1,369
cancelled after cooling-off; signed agreement on file
Claims billed
3,113
cancelled claims with evidenced work
Total amount — work done
£801,322
itemised at contractual rates, inc. VAT
Discounted settlement total
£146,275
82% below the work value
Customers billed to date
1,738
£187,875 invoiced at the settlement figure
Paid to date
£7,775.08
73 bill(s) settled
Reinstated instead
238
£25,800 of bills withdrawn; claims carry on
Of the 2,207 cancelled customers (6,011 claims):
1,369 customers (3,113 claims) owe a fee: each cancelled after the 14-day cooling-off period, with a signed agreement and dated work on file.
238 customers (556 claims) chose to reinstate their claims instead of paying: their bills are withdrawn and the claims carry on.
37 customers (101 claims, up to £4,000 at the settlement figure) are held for a member of staff before any bill: 21 have a complaint or regulatory flag on file; 6 have disputed the cancellation; 6 are flagged as vulnerable; 5 still have another live claim with us.
473 customers (1,026 claims) will not be billed: 30 (95 claims) cancelled inside the 14-day cooling-off period; 219 (444 claims) had no billable work on the file (or only claims that had already failed); 146 (274 claims) have no signed agreement on file; 9 (15 claims) are deceased; 69 (198 claims) were held for review and have been written off by the firm.
Every bill is withdrawn while we check if the customer tells us they did not ask us to cancel.
Did not sign a renewal Letter of Authority
Customers who stopped co-operating
907 customers · 1,184 claims · up to £74,950
Their lender needed a fresh Letter of Authority and it was never signed, so work stopped on 28 August 2026.
Each is sent a 14-day notice: sign and the claim carries on at no cost, or the agreement ends under paragraph 7(d)
and they are billed for the work already done (valued at £277,909), settled at
£75 for the first claim + £25 for each further claim. 603 notices sent so far; 0 billed after the notice ran out; 0 signed or otherwise resolved.
Of the 2,337 customers (3,588 claims) whose claims closed this way: 907 have billable
work under their agreement and get the notice; 1 are held for a member of staff (they declined with a reason, replied, or are vulnerable or flagged); the rest are not billed (no billable work under their agreement, another
claim still live, a request still open, our requests may not have reached them, or they responded to us and have been written off).
Claims by lender
Lender
Live
Progressing
Acknowledged
Refreshing LOA
Customers
Concluded
Black Horse Ltd
2,252
1,518
610
473
429
3,509
Motonovo Finance
1,431
1,244
942
33
31
2,306
Santander Consumer (UK) plc
1,184
993
770
18
16
1,499
Volkswagen Financial Services (UK) Limited
1,019
852
714
38
38
2,459
Moneybarn
862
837
732
12
12
690
BMW Financial Services LTD
723
605
453
36
30
1,419
RCI Financial Services LTD
676
579
456
71
44
1,400
PSA Finance UK
624
535
480
11
11
729
brighthouse - administration
606
272
0
0
0
33
Advantage Finance
590
542
481
13
13
415
Lloyds Banking Group
575
396
168
101
90
812
Close Motor Finance Limited
535
468
147
56
41
1,168
Toyota Financial Services (UK) Plc
488
398
224
58
54
1,716
Ford Credit Europe
473
372
295
26
26
1,101
Hyundai Capital UK Ltd
406
359
267
4
4
1,147
FCA Automotive Services UK Ltd
382
248
48
118
92
404
Vauxhall Finance
371
319
170
29
29
1,073
Blue Motor Finance Ltd
301
260
119
8
8
623
Stellantis Financial Services
282
258
221
9
7
304
Northridge Finance
278
262
199
5
5
463
Startline Motor Finance
241
227
175
4
4
488
Honda Finance Europe Plc
225
195
175
3
3
527
Fce Bank Plc
220
204
180
8
8
428
Mercedes Benz Financial Services UK Limited
191
145
95
5
5
469
Barclays Partner Finance
181
157
48
18
18
334
Moneyway
134
119
85
2
2
221
Alphera Financial Services
129
111
79
10
7
722
(no funder set)
112
45
0
0
0
299
Specialist Motor Finance Limited
111
98
77
5
5
131
Audi Finance
104
69
31
7
7
113
Bank of Scotland plc, trading as Capital Bank Vehicle Management